Terms of service

1. Introduction

• Acceptance of Terms:
• By accessing our website, making purchases, or engaging in coaching services, you agree to abide by these Terms and Conditions.

1. Website Usage

• Access and Eligibility:
• You must be at least 18 years old to use our website or services. Access is granted on a temporary basis and can be revoked at our discretion.
• Account Responsibilities:
• If you create an account, you are responsible for maintaining the confidentiality of your account information and agree to notify us immediately of any unauthorized use.

1. Product Purchases

• Ordering Process:
• Product Selection
  Browse the Collection:
  Clients can explore our curated collection of comfortable and stylish apparel and coaching services.
  Coaching Packages:
  Coaching services are offered in different packages. Clients can choose the package that best suits their needs.
• Adding to Cart
  Apparel Selection:
  Clients can add selected apparel items to their cart by clicking the "Add to Cart" button.
  Coaching Package Selection:
  For coaching services, clients can select their desired coaching package and proceed to checkout.
• Checkout
  Secure Checkout:
  Clients can proceed to checkout, where they will enter their shipping information, select a payment method, and review their order.
• Payment
  Payment Options:
  Soft Melanin accepts various payment methods, including credit/debit cards and other secure payment gateways.
  Pricing Transparency:
  The total order amount, including taxes and shipping fees, will be clearly displayed before payment is finalized.
• Order Confirmation
  Confirmation Email:
  Clients will receive a confirmation email with details of their order, including order number and estimated delivery date.
• Shipping
  Shipping Process:
  Soft Melanin aims to process and ship orders promptly. Clients will be notified of any delays or issues.
  Tracking Information:
  Clients will receive tracking information once their order has been shipped.
• Returns and Exchanges
  Return Policy:
  Soft Melanin offers a return policy for apparel items. Clients can review the policy on the website.
  Coaching Services Refunds:
  Refunds for coaching services are subject to the terms outlined in the Coaching Services Agreement.
• Pricing and Availability:
• Apparel Pricing
  Transparent Pricing:
  Apparel prices are transparent and clearly displayed on the product pages.
  Discounts and Promotions:
  Soft Melanin may offer discounts or promotions, and these will be communicated on the website and through promotional materials.
•  Coaching Services Pricing
  Package Pricing:
  Coaching services are priced based on the selected package, with a clear breakdown of costs provided.
  Single Session Option:
  Clients have the option to purchase single coaching sessions at a flat rate.
• Availability
  Limited Edition Releases:
  Some apparel items may be limited edition, and availability will be communicated on the product page.
  Coaching Sessions Availability:
  Coaching sessions are subject to the availability outlined in the scheduling system.
• Pricing Changes
  Notification of Changes:
  Soft Melanin reserves the right to adjust pricing. Clients will be notified of any changes in advance.
• Review of Policies
  Policy Updates:
  Soft Melanin may periodically review and update these policies, with any changes communicated to clients in advance.

1. Payment

• Accepted Payment Methods:

• We accept the following payment methods for both product purchases and coaching services:

  • Credit/Debit Cards
  • Secure Payment Gateways
• Transaction Security:
• Rest assured, your transactions are secure. We implement robust measures to ensure the utmost security during payment processing.

1. Shipping and Delivery

• Shipping Methods:
• Choose from our available shipping methods, including standard and expedited options. Estimated delivery times will be provided during checkout.
• International Orders:
• For international orders, additional shipping costs may apply. Please check the shipping information during the checkout process.

1. Returns and Refunds

• Return Eligibility:
• Products can be returned under specific conditions. The return eligibility, including timeframes and product conditions, is outlined in our Return Policy.
• Refund Process:
• If you wish to request a refund, follow the outlined steps in our Refund Policy. This includes the necessary processes to facilitate a smooth refund transaction.

1. Coaching Services

• Session Scheduling

  At Soft Melanin, we prioritize flexibility and personalized experiences in our coaching services. Here's what you need to know about session scheduling:

  • Duration: Each coaching session typically lasts 60 minutes, providing ample time for in-depth exploration and guidance.

  • Frequency: The frequency of coaching sessions is tailored to your unique needs and goals. We work collaboratively to establish a schedule that aligns with your availability and objectives.

  • Cancellation Policies: Life happens, and we understand. If you need to reschedule or cancel a session, we kindly request a minimum notice of 24 hours. This allows us to optimize our time and provide the best service to all clients. Late cancellations may be subject to fees, as outlined in our pricing and cancellation policies.

  Client Responsibilities

  To make the most out of your coaching experience, it's essential to understand and embrace your role in the process. Here are your responsibilities as a valued client of Soft Melanin:

  • Active Participation: Engage actively during coaching sessions by sharing your thoughts, feelings, and reflections. Your openness contributes to the effectiveness of the coaching journey.

  • Cooperation: Collaborate with your coach to set meaningful goals and action plans. Your commitment to the process is integral to achieving the desired outcomes.

  • Preparation: Prior to each session, take a moment to reflect on your progress and any challenges you'd like to address. This preparation enhances the efficiency of our time together.

  • Honest Communication: Open and honest communication is the foundation of a successful coaching relationship. Share your experiences, concerns, and victories openly to facilitate a deeper understanding.

  By embracing these responsibilities, you actively contribute to the transformative journey toward a life of ease, softness, and genuine well-being.

1. Intellectual Property

• Ownership of Content:
• All content on our website is the property of Soft Melanin. Unauthorized use or reproduction of content is strictly prohibited.

1. Privacy

• Data Collection and Usage:
• Our Privacy Policy explains how we collect and use personal information. Rest assured, your privacy is a top priority for Soft Melanin.

1. Limitation of Liability

• Disclaimer:
• Please be aware of the limitations of liability. Soft Melanin disclaims responsibility for any damages or losses incurred. Familiarize yourself with our full disclaimer.

1. Governing Law

• Jurisdiction:
• Pursuant to the laws of the State of Texas, by using our website or engaging in our services, you acknowledge and agree to exclusive personal jurisdiction of the courts in and for the State of Texas in the event of litigation pertaining hereto, with venue to lie in Dallas County.

1. Changes to Terms

• Modification Rights:
• States that Soft Melanin reserves the right to modify these Terms and Conditions at any time. Users are encouraged to review them periodically.

1. Contact Information

• Customer Support:
• For questions, concerns, or requests related to privacy, please contact us at SoftMelaninShop at gmail dot com.

1. Effective Date

• Last Updated:
• This Privacy Policy was last updated on January 1, 2024.

By using our website or engaging in our services, you acknowledge and agree to these Terms and Conditions. It's essential to review them regularly for any updates.