Refund policy
Soft Melanin Return and Refund Policy
- Return Eligibility
- Product Returns:
- Accepts returns for physical products within 30 days from the date of delivery, subject to conditions outlined in this policy.
- Refund Process
- Refund Criteria:
- Refunds are applicable only for eligible returned products that meet specific criteria, such as being unused and in their original packaging.
- Refund Timeframe:
- Customers can expect to receive refunds up to 60 days after the returned product is received and inspected.
- Exclusions
- Coaching Services:
- There are no refunds offered for coaching services provided by Soft Melanin.
- Non-Returnable Items:
- Certain products or items are non-returnable for hygiene or safety reasons.
- Return Process
- Return Authorization:
- Contact Soft Melanin to initiate the return process and obtain authorization.
- Return Shipping:
- The customer is responsible for return shipping costs and any associated instructions.
- Damaged or Defective Products
- Damaged Items:
- Contact Soft Melanin if damaged or defective products are received.
- Refusal of Returns
- Unacceptable Conditions:
- Soft Melanin may refuse returns for products not meeting eligibility criteria.
- Contact Information
- Customer Support:
- Email Soft Melanin at SoftMelaninShop at gmail dot com for customer support inquiries related to returns.
- Changes to the Policy
- Policy Updates:
- Soft Melanin reserves the right to update or modify the Return and Refund Policy. Customers are encouraged to check for updates periodically.
- Effective Date
- Last Updated:
- January 8, 2024.